Terms and Conditions

Section (1) General and Definition

• These Terms & Conditions shall apply to the hotel agreements between the Guest and the Hotel, as well as to all the services and the use of facilities provided by the Hotel to the Guest.

• The Guest refers to a person or an agent that has a Reservation or a Booking accepted by the Hotel. By making a reservation and/or proceeding with a booking and/or checking in, the Guest agrees to comply with these Terms & Conditions. Furthermore, any individuals who stay in the Hotel under the Booking in the name of the Guest will be enforced for complying the same Terms & Conditions as the Guest. 

• The Hotel refers to Speck Bangkok or Speck Hotel, a registered hotel name (there is no hostel by law in Thailand).

• A Booking or a Reservation refers to the reserving of accommodation with the details by the Guest that is accepted by the Hotel.

• OTAs refers to online tour agencies including online booking websites, but not including the Hotel’s own website.

• The Guest’s own terms and conditions may apply only if they have been previously acknowledged and agreed upon by the Hotel.

​​

Section (2) Bookings:

• All Bookings at the Hotel are subject to these Terms and Conditions.​

• The Guest can make bookings via the Hotel’s website, in person at the Hotel’s front desk, and the OTAs or their affiliates that have contractual relationship with the Hotel.​

• The Guest shall provide identification information including the full name and nationality that matches the information on the Guest’s identification card in case of Thai nationality or passport in case of foreign nationality in order to check in, but it shall be not limited to the address, contact telephone number and email address.​

• Bookings will be subject to the Guest:

  • Online bookings with full payment for the whole stay in advance before arrival.

  • Credit card guaranteed bookings by valid credit card details. The Guest will be asked to complete the payment upon the check in.

  • Deposit bookings. The Guest pay the deposit in cash or credit card at the Hotel’s front desk, or transfer the money by banks.

• To make a valid Booking, payment details are required. It shall be either valid credit card information for a credit card guaranteed Booking or deposit of specified payment amount for a pre-paid Booking. Submitting invalid credit card information or delaying deposit payment may result the Hotel declines the request for a Booking.

• ​A Booking is only accepted from an adult (18 years old or over) by the Hotel. Any fraud Booking made by a person under the age of 18 will be declined immediately by the Hotel once it is found out.

• ​Minors (under the age of 18) are not permitted to stay at the Hotel unless accompanied by their parents or guardians. 

• The Guest over the age of 16 but under 18 must submit the consent form at check-in if unaccompanied by parents/guardians.

• ​If the Guest makes a Booking online for multiple beds or rooms, it does not guarantee that the beds or rooms would be booked together unless the Hotel confirms it in writing. The Hotel will try the best to book your beds in the same room or book your rooms next to each other, but it certainly depends on the room availability upon your arrival day. If the Guest strongly wishes to stay together, the Hotel suggests to take over a whole dorm.

• ​In any Booking, the Guest is not entitled to any specified room number or bed number, unless the Hotel acknowledges and confirms it in writing.

Section (3) Rates, Cancellation, Amendment and No Shows:

• The Booking Fees including the Room Rates are quoted by the Hotel to the Guest upon the Guest’s request for a Booking. The Guest is obligated to make the payment according to the Booking Fees quoted on the Booking. In the event that the Guest made a credit card guaranteed reservation or has paid a deposit, the Guest shall complete the full payment when check in.​

• All bookings are quoted in Thai Baht, per room, per night for 1 bed (dormitory room) or 1 room (private room) and exclude 7% VAT and 10% service charge. In the event the tax rate changes, this will be automatically reflected in the price charged. There is no additional charge for children under 6 years old if sharing an existing bed, specifically in private rooms only.

 

Flexible-rate cancellation policy applies a 7-day cancellation policy to the Bookings made directly with the hotel such as hotel's website, e-mail, message, or walk-in. The Guest is obliged to pay the following penalty charges:

• Cancellation received by 6 p.m. hotel time,  7 days prior to the arrival date: free of charge.

• Amendment received by 6 p.m. hotel  time, 7 days prior to the arrival date: free of charge.

• Amendment to change the guest’s information (e.g. name): free of charge.

• Cancellation less than 7 days prior to arrival date and no-shows: a charge equivalent to the total price of the reservation (100%) will be due.

• Amendment to postpone the arrival date less than 7 days prior to the original arrival date: a charge equivalent to the total price of the reservation (100%) will be due.

• No-show: a charge equivalent to the total price of the reservation (100%) will be due. The Booking will be cancelled without noticing.

• This cancellation policy does not apply to Non-refundable Bookings.

​

For Non-refundable Bookings, if the Guest cancels the Booking or in case of a No-Show, the full amount of the booking fee will be charged. The Check-in and Check-out dates cannot be modified. The Guest information such as the name, phone number, and etc. can be modified without any charge if the Hotel agrees.

​​

• All reservation changes, including cancellations must be made through the channel where the reservation was made.

  • If the Guest made the Booking through OTAs, the Guest should cancel or amend the Booking with OTAs. The Hotel will not accept any cancellation or amendment request unless there is a cancellation or amendment document from the behalf of the OTAs.

  • ​If the Guest made the Booking through the Hotel’s website or directly in person, the Guest can send a cancellation or amendment request via email or contact the Hotel directly to inquire for a cancellation or amendment.

  • In the cases of refund, the Guest will receive the refund in the way it was charged. The amount will be varied subject to the situation.

  • ​The Hotel is not liable to any refund in cases of the Guest not complying with the Hotel rules, as described here. 

  • Reservations are personal and can in no case be transferred to a third party, whether free, at a cost, or for commercial purposes.

• ​Changes or Cancellation by the Hotel : Very occasionally we may need to cancel your Booking.  In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation.  We will, however, use reasonable endeavors to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.

Section (4) Check-in and Check-out Requirements:

• Check-in is from 3PM on the day of arrival and check-out is at 12PM (noon) on the day of departure. The Guest must inform the Hotel before in case of any exceptional situation.

• ​The Guest is obliged to leave the room at the time agreed on upon checking in. When breaching the agreement, the guest is liable to a fine of a full extra night charge.

• ​For the Guest checking in a shared dorms, please avoid checking in between resting hours (10PM-8AM).  

• ​Early check-in requests are subject to room availability when the Guest arrives. It cannot be confirmed in advance.

• ​You can arrange for a late check-out with our reception upon arrival or at least 24 hours in advance (subject to availability). 

• Late check-out arrangement and price: Until 15:00 - 30% of normal rate / Until 18:00 - 50% of the normal rate / A full rate will be charged for the Guest checking-out after 18:00. Please check the actual rates with our front desk staff.

Section (5) Registration and Payment:

• The Guest shall register the following particulars at the front desk of the Hotel during check-in:

  • Name, age, gender, address of residence and occupation

  • Nationality, passport number, visa (if any), port and data of entry

  • Data and estimated time of departure

  • Other particulars deemed necessary by the Hotel 

• Acceptable Forms of Identification: Valid identification is a requirement at check-in. We accept a Passport for foreigners, or Government-issued Photo ID for Thais.

• ​Full payment is required prior to check-in or at check-in. We accept major credit and debit cards in the presence of the card holder. We also accept cash - Thai Baht only. Extra charges may apply depending on the form of payment.

• ​If the Guest uses a credit card from other people to make a payment at check-in, the Guest must provide a copy of the card, a photocopy of the card holder’s ID card/passport, and a permission letter including the details of your ID card/passport number and the signature from the card holder. If the Guest is unable to provide these documents, the Guest would be asked to pay in cash or use the Guest’s own card. 

• ​If the Guest asks to change the payment method from one to another, the Guest shall inquire at the front desk in the same day after the previous payment has been made. This inquiry from the Guest shall be not later than 11 PM.

​

Section (6) Security Damage Deposit and Damage to Hotel Property:

• A refundable security damage deposit will be collected upon check in to receive an access card to both the hotel and your room. You will receive your deposit back upon checking out, returning the keycards and the rooms in the like condition as when taken. 

  • Dormitory room guest : 1,000 baht per bed

  • Private room guest : 1,000 baht per room

• The Guest is required to treat the hotel furniture with due care and in particular to prevent any serious dirt or damage. The Guest will be responsible for any loss or damage caused by the Guest or the partners of the Guest at the Hotel.​ Report any damages, malfunction and/or any other issues to the reception as soon as you notice. ​​​

• The Hotel reserves the right to use the deposit to cover the cost of any accidental/intentional damage to the room or any part of the hotel premises; contamination for which you bear responsibility; any damage and loss of inventory items (e.g. linen, chairs) and furniture from your rooms; any loss suffered by the hotel for any acts, omissions or negligence caused by the Guest; or to cover the cost of any deep cleaning that is required due to any actions of the occupant, including smoking.​ The amount shall be established by determining the replacement value or the repair cost or the cleaning cost of each object so it can be returned to the exact state it was in before the incident occurred.

• The inventory price list (replacement value) for certain items is available upon request. Other replacement values must be determined on case by case basis.

Section (7) Guest Rooms and Facilities:

• The Guest is only to stay in their registered or assigned rooms/beds only.​​

• Only females can stay in our the only "No Boy 6" and "Classmate 4" female dormitory. Males and trans-genders shall stay in mixed dorms.​

• Shared bathrooms : Male bathroom is on FL3, while Female bathrooms are on FL4 and 5. 

• Guests are requested to wear slippers at all times while in the dorms or bathrooms. Please store your shoes in the designated shoe locker located on your floor.​

• Guests are expected to maintain respectful behavior and avoid causing any nuisance or disturbance on the hotel premises. Please refrain from loud or inappropriate conduct to ensure a pleasant stay for all guests, especially during resting hour (10PM to 8AM).​

• The Hotel reserves right to refuse guest(s) who may suffer from illness(es) that may cause discomfort of any kind to the other guests inside the dorms.

​

Section (8) Resting Hour:

• Resting hour is from 10PM to 8AM (22:00-08:00)​

• Please respect other guests by keeping down all kinds of noise (TV, loud talking, phone use, music, electronic media, etc.) during resting hours, especially in the dorms.​

• In the event of excessive noise nuisance, the Hotel maintains the right to evict the Guest without a refund. See more details in Section (11).

Section (9) Visitor:

• Visitors are not allowed in the guest rooms. Meeting with your visitors is allowed only in common areas during 8AM to 9PM.

• ​The amount of people staying in the room must not exceed the amount of people registered at the reception. We charge at least a fine of 3,000 baht per day for violation. 

• ​Common areas are for the use and enjoyment of all hotel guests and limited number of their visitors; parties, noisy gatherings, unsocial behavior and loud music are all strictly prohibited.​

• The Guest is fully accountable for their visitors’ behavior and compliance to the Hotel rules. 

• No visitors or friends are allowed in the Hotel premises during Resting Hours. All rooms are accessible only to current registered guests.

​

Section (10) Health and safety: 

• The Hotel maintains a smoke-free environment throughout the premise. Cigarette, e-cigarette or vape is not allowed in the room and communal areas. Evidence of smoke within the property will incur a 2,000 Baht charge.​

• Gambling and prostitution are strictly prohibited on the premise.​

• Unjustified use of light or the fire extinguisher or fire alarm will result in a penalty of at least 5,000 Baht.​

• Food and drinks are not allowed in the rooms for hygienic reasons, with the exception of bottled water.​

• Forbidden articles on the premise :

  • Animals and pets

  • Offensive smelling items (durians, fermented fish, etc.)

  • Gasoline, explosives, or any other inflammables

  • Guns, swords, or any kind of weapon

  • Drugs, contraband, poisons

  • Excessively bulky objects

  • Any other articles that may pose a threat to the safety of other guests staying in the Hotel

  • Any items or articles that may cause distress or annoyance to other guests​

• The Hotel is entitled to enforce the householder’s rights! In urgent cases, the Hotel has the right to enter guest rooms/ dorms in order to enforce the householder’s rights and take necessary measures. In the event of disturbance of the house peace or violation of the house rules, the Hotel is authorized to take appropriate measures.

• The Guest is required to conduct yourselves in a reasonable and responsible manner at the Hotel. The Guest will be asked to leave the property immediately without any refund issued. See more details in Section (11)

Section (11) Refusal of accommodation and Hotel’s right to terminate accommodation:

The Guest is required to conduct yourselves in a reasonable and responsible manner at the Hotel. ​The Hotel reserves the right to refuse or to cancel the occupancy of a room and/or the use of any other hotel facilities to any guest who could cause disease, discomfort, or inconvenience to other guests and/or staff or fails to comply with the House Rules, as well as, Terms and Conditions, or is under, but not limited to, any of the following circumstances:

• When there is a concern that the Guest intending to stay may engage in actions contrary to legal provisions, public order, or good morals regarding accommodation;

• When the Hotel is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes;

• When the potential guest’s behavior poses a significant nuisance to other guests;

• When there is no room available due to full occupancy

• When the Hotel is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes;

• When the Guest intending to stay is clearly identified as having an infectious disease;

• When the Guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against the Hotel or its employees, or is deemed to have engaged in any similar acts;

• When the Guest is intoxicated, exhibits or has exhibited extremely abnormal behavior that may pose a nuisance to other guests, or in cases that fall under the provisions of prefectural ordinances.

• When the Guest is extremely unsanitary or is wearing extremely dirty clothes that may cause a nuisance to other guests;

• When the Guest conceals the fact that they have reserved a guestroom within the hotel for the purposes other than intended without authorization e.g. making a profit, either for themselves or for a third party, by selling goods, et cetera;

• When the Guest steals valuables from others;

• When the Guest use other’s identity or invalid identification document such as fake ID card, foreign passport with an expired Thai visa;

• When the Guest uses drugs or any other dangerous substances, or risking lives of your own and others;

• When the Guest involves prostitution or gambling on the premise;

• When the Guest possesses or consumes any prohibited articles in or within the hotel premise (see Section (11);

• When the Guest does not comply with these Terms and Conditions or with cancellation and payment policies when making a reservation;

The Guest will be asked to leave the property immediately without any refund issued.

Section (12) Limitation of Liability:

• The Hotel will ensure to provide the accommodation or other service booked by the Guest according to these terms and conditions in a reasonable and skillful manner.​

• It is the sole responsibility of the Guest to ensure that their belongings are properly kept and safe as the Hotel shall not be liable for any lost, theft or damage of a guest's luggage and personal belongings while on our premises beyond the limits of the law of Thailand. ​

• Please use the lockers provided to each guestroom unit with your own padlock. ​

• The Hotel is not responsible for injuries or accidents caused by the Guest yourself. The Guest shall confirm having insurance that protects against possible accidents during your stay in the Hotel.

​

Section (13) Unclaimed Articles:

Lost and found items will be securely held and retained at the hotel for 15 days, with no grace period allotted. After this time, such items will be discarded in a safe and secure manner. When a Guest submits a lost and found claim, the Hotel will assess the status of the requested item. If the item is located, the Guest must provide proof of ownership to have it returned. All perishable items found will be discarded that day with no grace period allotted. 

Section (14) Use of Personal Information:

All personal information stored and used by us is done so in accordance with our Privacy Policy, which are available on request or on www.speckbangkok.com/privacy-policy.

Section (15) Force Majeure:

The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

Section (16) Miscellaneous:

Commercial photography : taking photographs and videos for commercial or public purposes is not allowed without our consent. To request for a commercial photoshoot, please contact our reception.  

​​